Delays in Messaging

Incident Report for SimplePractice

Resolved

We've had the chance to implement a fix for this issue. Two Factor authentication messages are now sending out as intended.
Posted Mar 20, 2025 - 16:19 PDT

Update

We're continuing to work on the fix for this and will follow up as soon as we have more information to share.
Posted Mar 20, 2025 - 14:09 PDT

Update

We're currently in the process of implementing a fix for this. Once this has been implemented we will be following up with more information.
Posted Mar 20, 2025 - 11:48 PDT

Identified

We've identified this as a cell phone provider issue, and are working towards implementing a fix to resolve this. We will be providing more information soon.
Posted Mar 20, 2025 - 09:55 PDT

Update

We are continuing to investigate this issue, and will follow up once we have more information.
Posted Mar 20, 2025 - 08:12 PDT

Investigating

We have identified delays in message delivery of account two factor authentication messages.

We are actively working to investigating this issue, and will be providing more updates to follow shortly.
Posted Mar 20, 2025 - 06:50 PDT
This incident affected: Main application.