Update - We are continuing to monitor for any further issues.
Oct 20, 2025 - 15:44 PDT
Oct 20, 2025 - 15:44 PDT
Monitoring - The affected areas of our platform are in the process of recovering, and we are continuing to monitor this further. We will follow up when we have more information to share.
Oct 20, 2025 - 13:46 PDT
Oct 20, 2025 - 13:46 PDT
Update - Users may still be experiencing issues with various areas of the platform including Telehealth, ePrescribe, and insurance enrollments. We're continuing to work to resolve these issues.
We'll continue to provide further information as we have it.
Oct 20, 2025 - 11:15 PDT
We'll continue to provide further information as we have it.
Oct 20, 2025 - 11:15 PDT
Update - Users may experience continued issues with various areas of the platform including Telehealth and ePrescribe. We're currently investigating and working to resolve these issues.
We will continue to provide updates as we have them.
Oct 20, 2025 - 09:35 PDT
We will continue to provide updates as we have them.
Oct 20, 2025 - 09:35 PDT
Investigating - Users may be experiencing issues with connecting to Telehealth appointments.
We are actively working to resolve this issue as quickly as possible. More updates to follow shortly.
Oct 20, 2025 - 07:52 PDT
We are actively working to resolve this issue as quickly as possible. More updates to follow shortly.
Oct 20, 2025 - 07:52 PDT
About This Site
Our team continuously monitors the SimplePractice System, including our customer- and client-facing web applications as well as mobile applications.
In the event that a part of SimplePractice is not available or encounters a problem, our team will post here.
If you are encountering an error not listed here, please reach out to our Customer Success Team via our Help Center at: https://support.simplepractice.com
Main application
Degraded Performance
Insurance Processing
Operational
Telehealth Service
Operational
Online Payments Service
Operational
Email Service
Operational
SMS Service
?
Operational
Document Storage Service
Operational
Feedback Page
?
Operational
Insurance
Operational
Insurance Processing - Eligible
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.