All Systems Operational

About This Site

Our team continuously monitors the SimplePractice System, including our customer- and client-facing web applications as well as mobile applications.

In the event that a part of SimplePractice is not available or encounters a problem, our team will post here.

If you are encountering an error not listed here, please reach out to our Customer Success Team via our Help Center at: https://support.simplepractice.com

Uptime over the past 90 days. View historical uptime.
Main application Operational
90 days ago
99.96 % uptime
Today
Insurance Processing Operational
90 days ago
100.0 % uptime
Today
Telehealth Service Operational
90 days ago
100.0 % uptime
Today
Online Payments Service Operational
90 days ago
100.0 % uptime
Today
Email Service Operational
90 days ago
99.94 % uptime
Today
SMS Service ? Operational
90 days ago
100.0 % uptime
Today
Document Storage Service Operational
90 days ago
100.0 % uptime
Today
Feedback Page ? Operational
90 days ago
100.0 % uptime
Today
Insurance Operational
Insurance Processing - Eligible Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

System Metrics Month Week Day
SimplePractice Service Availability
Fetching
Jul 12, 2025

No incidents reported today.

Jul 11, 2025

No incidents reported.

Jul 10, 2025
Delays in Messaging
Resolved - This incident has been resolved.
Jul 10, 14:18 PDT
Update - We're still in the process of monitoring the fix for this, and will continue to provide updates as we have them.
Jul 10, 13:26 PDT
Monitoring - We've implemented the fix for this and are currently monitoring this further.
Jul 10, 11:02 PDT
Update - We are continuing to work on a fix for this.
Jul 10, 10:29 PDT
Identified - We've identified the issue and are currently in the process of implementing a fix for this.
Jul 10, 09:59 PDT
Investigating - We have identified delays in message delivery of automated email reminders, daily agenda emails, and Data Export processing.

To ensure appropriate communication with clients, please manually send the appointment reminders from the appointment page. It is recommended that customers use alternate forms of communication for the duration of this incident.

We are actively working to resolve this issue as quickly as possible. More updates to follow shortly.
Jul 10, 09:26 PDT
Jul 9, 2025

No incidents reported.

Jul 8, 2025

No incidents reported.

Jul 7, 2025

No incidents reported.

Jul 6, 2025

No incidents reported.

Jul 5, 2025

No incidents reported.

Jul 4, 2025

No incidents reported.

Jul 3, 2025

No incidents reported.

Jul 2, 2025
Limited Feature Interruption - Delays in export processing
Resolved - This issue has been resolved.
Jul 2, 05:30 PDT
Monitoring - We've identified the issue where it may still take some time for stalled exports to be completed. We are actively monitoring the results for this.
Jul 1, 16:07 PDT
Investigating - We are currently experiencing a limited feature interruption related to exports. Customers may experience stalled processing for exports within accounts.

We are actively working to resolve this issue as quickly as possible. More updates to follow shortly.
Jul 1, 13:37 PDT
Jul 1, 2025
Jun 30, 2025

No incidents reported.

Jun 29, 2025

No incidents reported.

Jun 28, 2025

No incidents reported.

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