All Systems Operational

About This Site

Our team continuously monitors the SimplePractice System, including our customer- and client-facing web applications as well as mobile applications.

In the event that a part of SimplePractice is not available or encounters a problem, our team will post here.

If you are encountering an error not listed here, please reach out to our Customer Success Team via our Help Center at: https://support.simplepractice.com

Uptime over the past 90 days. View historical uptime.
Main application Operational
90 days ago
99.98 % uptime
Today
Insurance Processing Operational
90 days ago
100.0 % uptime
Today
Telehealth Service Operational
90 days ago
99.98 % uptime
Today
Online Payments Service Operational
90 days ago
100.0 % uptime
Today
Email Service Operational
90 days ago
100.0 % uptime
Today
SMS Service ? Operational
90 days ago
100.0 % uptime
Today
Document Storage Service Operational
90 days ago
100.0 % uptime
Today
Feedback Page ? Operational
90 days ago
100.0 % uptime
Today
Insurance Operational
Insurance Processing - Eligible Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

System Metrics Month Week Day
SimplePractice Service Availability
Fetching
Apr 2, 2025

No incidents reported today.

Apr 1, 2025

No incidents reported.

Mar 31, 2025

No incidents reported.

Mar 30, 2025

No incidents reported.

Mar 29, 2025

No incidents reported.

Mar 28, 2025

No incidents reported.

Mar 27, 2025

No incidents reported.

Mar 26, 2025

No incidents reported.

Mar 25, 2025

No incidents reported.

Mar 24, 2025

No incidents reported.

Mar 23, 2025

No incidents reported.

Mar 22, 2025

No incidents reported.

Mar 21, 2025

No incidents reported.

Mar 20, 2025
Delays in Messaging
Resolved - We've had the chance to implement a fix for this issue. Two Factor authentication messages are now sending out as intended.
Mar 20, 16:19 PDT
Update - We're continuing to work on the fix for this and will follow up as soon as we have more information to share.
Mar 20, 14:09 PDT
Update - We're currently in the process of implementing a fix for this. Once this has been implemented we will be following up with more information.
Mar 20, 11:48 PDT
Identified - We've identified this as a cell phone provider issue, and are working towards implementing a fix to resolve this. We will be providing more information soon.
Mar 20, 09:55 PDT
Update - We are continuing to investigate this issue, and will follow up once we have more information.
Mar 20, 08:12 PDT
Investigating - We have identified delays in message delivery of account two factor authentication messages.

We are actively working to investigating this issue, and will be providing more updates to follow shortly.
Mar 20, 06:50 PDT
Mar 19, 2025

No incidents reported.

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