All Systems Operational

About This Site

Our team continuously monitors the SimplePractice System, including our customer- and client-facing web applications as well as mobile applications.

In the event that a part of SimplePractice is not available or encounters a problem, our team will post here.

If you are encountering an error not listed here, please reach out to our Customer Success Team via our Help Center at: https://support.simplepractice.com

Uptime over the past 90 days. View historical uptime.
Main application Operational
90 days ago
99.91 % uptime
Today
Insurance Processing Operational
90 days ago
100.0 % uptime
Today
Telehealth Service Operational
90 days ago
99.97 % uptime
Today
Online Payments Service Operational
90 days ago
100.0 % uptime
Today
Email Service Operational
90 days ago
100.0 % uptime
Today
SMS Service Operational
90 days ago
100.0 % uptime
Today
Document Storage Service Operational
90 days ago
100.0 % uptime
Today
Feedback Page Operational
90 days ago
100.0 % uptime
Today
Insurance Operational
Insurance Processing - Eligible Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

System Metrics Month Week Day
SimplePractice Service Availability
Fetching
Dec 20, 2025

No incidents reported today.

Dec 19, 2025

No incidents reported.

Dec 18, 2025

No incidents reported.

Dec 17, 2025
Site wide connectivity Issues
Resolved - This incident has been resolved.
Dec 17, 11:09 PST
Monitoring - We have implemented a fix for this, and are now monitoring this further. We'll be providing additional updates as we have them.
Dec 17, 10:39 PST
Identified - We have identified the cause of the issues, and are now working on a fix. We will continue to provide updates as we have them.
Dec 17, 09:53 PST
Update - We have now taken note of connectivity issues across different areas of the platform including but not limited to:
- Stripe Payment Processing
- Professional Website
- Connections to Telehealth sessions

We are actively investigating these issues, and will provide further updates as we have them.
Dec 17, 09:10 PST
Investigating - The fix implemented earlier did not resolve the issue, and we are now continuing to investigate this further. We will keep communicating updates as we have them.
Dec 17, 08:47 PST
Update - We are still continuing to monitor this, and will be providing further updates as we have them.
Dec 17, 08:03 PST
Monitoring - A fix has been implemented for this, and the Client Portal should now be accessible to any clients. We'll be monitoring this further and provide further updates shortly.
Dec 17, 07:36 PST
Investigating - We are currently experiencing a limited feature interruption related to our Client Portal, so clients may not be able to sign into their Client Portal.

We are actively working to resolve this issue as quickly as possible. More updates to follow shortly.
Dec 17, 07:04 PST
Dec 16, 2025

No incidents reported.

Dec 15, 2025

No incidents reported.

Dec 14, 2025

No incidents reported.

Dec 13, 2025

No incidents reported.

Dec 12, 2025

No incidents reported.

Dec 11, 2025

No incidents reported.

Dec 10, 2025

No incidents reported.

Dec 9, 2025

No incidents reported.

Dec 8, 2025

No incidents reported.

Dec 7, 2025

No incidents reported.

Dec 6, 2025

No incidents reported.

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